Customer Care
'The insurance and risk business is highly regulated, and intermediaries are subject to a wide range of professional and legislative pressures. NIBA members, like us, are recognised as having attained a high standard of professionalism and knowledge through ongoing educational support and technical development. Member firms proudly display the association membership logo on their business premises and on their business communications."
Sourced NIBA Website
As proud members of the National Insurance Brokers Association (NIBA) we follow strict guidelines with respect to our practice and our conduct.
How to Claim
It is important that claims are settled quickly and fairly. More importantly, failure to notify a circumstance which may lead to a possible claim can have severe consequences on your rights to gain reimbursement under the terms and conditions of your policy. Please notify of any such event immediately, and if in doubt as to whether this will lead to a claim or not – NOTIFY IT!
To ensure that this occurs there are certain procedures which should be followed.
- Advise Parmia Insurance immediately an event has occurred which may give rise to a claim under one of your policies.
- Please use the proper claim form, ensure that all relevant questions are answered, and attach any relevant documents to support the claim, if available, otherwise do not delay reporting the loss to us. If an incident arises outside of our working office hours, please ring the emergency contact number provided by the Insurance Company (generally located in your policy wording, under “How to claim”). Then notify us at the next available working day.
- In regard to claims which relate particularly to:
| - Workers' Compensation |
| - Third Party Claims against you |
| - Personal Accident |
- Notify the police if a crime has been committed
- Apart from assisting the police, be careful of making statements to persons who may not be acting for your Insurer
- For large claims, we suggest you appoint one executive to manage the claim
- Observe specific requirements for classes of claims as set in your documents.
- For a copy of the correct claim form please contact Parmia Insurance by email on info@parmiainsurance.com.au
What Else?
It’s important to identify what risks your business is exposed to and to what extent can those risks affect your business if they were to occur. There are many ways of removing, minimising or transferring those risks, the most common being insurance.
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